Return & Refund Policy

At Omnity Center, customer satisfaction is important to us. Please read our return policy carefully before placing an order.

Customers must raise a return request within 24 hours of receiving the product.

Return is accepted only if:

Return is accepted only if:

Customized products are made according to customer requirements.

Please review all designs, images, logos, text, colors, sizes, and customization details carefully before placing your order.

Orders cannot be cancelled, returned, or exchanged after confirmation and production has started.
Returns or replacements are accepted only for:
- Manufacturing defects.
- Printing errors made by Omnity Center.
- Physical damage during delivery.

Return is accepted only if:

Products opened, used, or tampered with are not eligible for return due to hygiene and safety reasons.

Return is accepted only if:

Return is accepted only if:

Return is accepted only if:

Return is accepted only if:

Return is accepted only if:

Return request must be raised within 24 hours of delivery.
Product must be unused and in its original condition.
Original tags, labels, accessories, manuals, invoices, and packaging must be intact.
Products showing signs of use, washing, alteration, or damage caused by the customer will not be accepted.
A clear unboxing video and product photos may be required for damaged, missing, or wrong item claims.
Products must be returned with all free gifts, accessories, and promotional items (if any).
Returns are subject to inspection and approval by Omnity Center.
Refund or replacement will be processed only after successful quality inspection.

The following products are not eligible for return unless they are damaged, defective, expired, or incorrectly delivered:

Customized or personalized products.
Used or worn products.
Products without original packaging or tags.
Products damaged due to customer misuse or negligence.
Opened cosmetics and personal care products (except damaged, leaked, expired, or wrong products).

Approved refunds will be processed to the original payment method or Omnity Wallet, as applicable.
Refund processing may take 5–7 working days after approval.
Shipping charges are non-refundable unless the return is due to our error, a damaged product, or an incorrect product delivered.

Return requests submitted after 24 hours of delivery may not be accepted.
Omnity Center reserves the right to reject any return request that does not meet the above conditions.
Fraudulent, abusive, or repeated return requests may result in rejection of future return requests or suspension of the customer account.