Return & Refund Policy

RETURNS • REFUNDS • REPLACEMENTS

Simple, Clear & Fair Returns

At Omnity Center, customer satisfaction is important to us. This policy explains when a product may be returned, replaced or refunded and the conditions customers must follow when submitting a return request.

24H

Return Request Within 24 Hours of Delivery

Customers must raise an eligible return request within 24 hours of successful delivery of the product.

Category-wise eligibility

Return Conditions by Product Category

Bag & Accessories

Return may be accepted where:

A damaged product was delivered.
A defective product was delivered.
An incorrect product was delivered.

Clothing

Return may be accepted where:

The product has a manufacturing defect.
The item was received damaged.
An incorrect size was delivered.
The product received is materially different from the product ordered.

Customized Clothing

Customized products are prepared according to the customer's approved requirements. Customers should carefully review the design, image, logo, text, colour, size and other customization details before confirming the order.

Once a customized order has been confirmed and production has started, it cannot normally be cancelled, returned or exchanged because of a change of mind or customer-provided specification.

Return or replacement may be considered for:

Manufacturing defects.
Printing or customization errors made during fulfilment.
Physical damage occurring before or during delivery.
A product materially different from the customization confirmed by the customer.

Cosmetics & Personal Care

Return may be accepted where:

The product was received damaged.
The product was received leaking.
An expired product was delivered.
An incorrect product was delivered.

Opened, used or tampered products are generally not eligible for return due to hygiene and safety considerations, except where applicable consumer rights require otherwise.

Electronic Gadgets

Return may be accepted where:

The product has a manufacturing defect.
The product was received damaged.
An incorrect product was delivered.

Manufacturer or brand warranty terms may also apply to eligible electronic products.

Home & Kitchen

Return may be accepted where:

The product was received damaged.
The product was received defective.
An incorrect product was delivered.

Mobile

Return may be accepted where:

A manufacturing defect is identified.
The product was received physically damaged.
An incorrect product was delivered.

Manufacturer warranty or authorized service-centre conditions may apply depending on the product and nature of the defect.

Shoes & Footwear

Return may be accepted where:

The product has a manufacturing defect.
The product was received damaged.
An incorrect size was delivered.
The product is materially different from the product ordered.

Watches

Return may be accepted where:

A manufacturing defect is identified.
The product was received damaged.
An incorrect product was delivered.

General Return Conditions

All approved return requests are subject to the following general conditions unless otherwise required by applicable law.

The return request must be raised within 24 hours of delivery.
The product should remain unused and in its original condition.
Original tags, labels, accessories, manuals, invoices and packaging should remain intact.
Products showing customer-caused use, washing, alteration, misuse or damage may be rejected.
Clear product photographs and/or an unboxing video may be requested where reasonably necessary to verify damaged, missing or incorrect-item claims.
Free gifts, accessories and promotional items supplied with the product must also be returned where applicable.
The returned product may be inspected before a refund or replacement is approved.

A return request does not automatically mean that a refund or replacement has been approved. Eligibility will be determined after reviewing the request and, where applicable, inspecting the returned product.

Non-Returnable Products

The following products are generally not eligible for return unless they were received damaged, defective, expired, incorrect or a statutory consumer right applies.

Customized or personalized products, subject to the exceptions stated above.
Used, worn, washed or altered products.
Products without required original packaging, tags or supplied accessories.
Products damaged because of customer misuse, negligence or improper handling.
Opened cosmetics, personal care or hygiene-sensitive products where return is not appropriate for hygiene or safety reasons.
Consumable or perishable products where applicable.
Digital, downloadable or activated products where applicable.
Products specifically identified as non-returnable on the relevant product page, subject to applicable law.

Refund Process

Once a return has been received and approved after the applicable verification or quality inspection, the eligible refund will be initiated.

1. Return Review The return request and supporting information are reviewed for eligibility.

2. Product Inspection Where a physical return is required, the product may be inspected after receipt.

3. Refund Processing Once approved, the eligible refund is initiated through the applicable refund method.

Approved refunds may be processed to the original payment method or another available method displayed or agreed during refund processing.
Refund processing generally takes 5–7 working days after approval, although the customer's bank or payment provider may require additional processing time.
Shipping charges are generally non-refundable unless the return results from an incorrect, damaged or defective product, or where otherwise required by applicable law.
COD refunds may require the customer to provide an eligible refund method or other information necessary to complete the refund.

Replacement Requests

Where replacement is available and approved, it remains subject to product availability and successful verification of the return.

Replacement may be offered instead of a refund where appropriate.
Replacement stock must be available.
If replacement is unavailable, an eligible refund may be processed.

Marketplace Vendor Returns

Products sold through Omnity Center may be supplied by independent vendors. Vendors are responsible for cooperating with valid return, replacement and product-quality investigations relating to their products.

Omnity Center may coordinate communication, collection, inspection, replacement or refund processing between the customer, vendor and logistics provider where required.

Return Pickup & Handover

Where return pickup is available, customers must keep the eligible product ready in suitable condition together with required accessories and packaging.

Pickup availability may depend on location and logistics coverage.
Customers should cooperate with reasonable pickup verification.
Where pickup is unavailable, alternative return instructions may be provided.

Return Abuse & Fraud Prevention

Omnity Center may review return activity to protect customers, vendors and the marketplace against fraudulent or abusive claims.

False damage or missing-item claims may be investigated.
Product substitution or tampering may result in rejection.
Repeated abusive return activity may result in account restrictions.

Important Notes

Return requests submitted after the applicable 24-hour period may not be accepted unless required by applicable law or another applicable warranty or policy.
Omnity Center may reject a return that does not satisfy the applicable eligibility requirements.
Approval may depend on product condition, evidence, seller information and inspection results.
Fraudulent, abusive or intentionally false return claims may result in account restriction or other appropriate action.

This policy does not limit any mandatory rights or remedies available to consumers under applicable law.

Return Support

Need help with a return?

Contact Omnity Center support with your order details and a clear description of the issue. Supporting photographs or other information may be requested where reasonably necessary.

support@omnitycenter.co.in info@omnitycenter.co.in Jhaua, Katihar, Bihar, India www.omnitycenter.co.in