Terms & Conditions

Welcome to Omnity Center. These Terms & Conditions govern your access to and use of the Omnity Center website, mobile application, and related services. By accessing our platform, creating an account, or placing an order, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

1. User Eligibility

By using Omnity Center, you confirm that:

You are at least 18 years of age or using the platform under the supervision of a parent or legal guardian.
The information provided during registration or order placement is accurate, complete, and up to date.
You will not use the platform for any unlawful, fraudulent, or unauthorized purpose.

2. Product Information

We make every effort to ensure that product descriptions, specifications, pricing, and images are accurate.
Product colour, size, packaging, or design may vary slightly from the images displayed due to lighting, screen settings, or manufacturer updates.
Product availability is subject to stock availability.
Omnity Center reserves the right to modify product information, pricing, offers, or availability at any time without prior notice.

3. Pricing and Payment

All prices displayed are in Indian Rupees (INR) unless otherwise specified.
Prices may change without prior notice.
Orders will be confirmed only after successful payment or valid Cash on Delivery (COD) confirmation, where applicable.
In the event of pricing errors, Omnity Center reserves the right to cancel or modify the order after notifying the customer.

4. Order Acceptance and Cancellation

Omnity Center reserves the right to refuse, cancel, or limit any order for reasons including but not limited to:

Incorrect pricing
Product unavailable
Payment failure
Suspected fraudulent activity
Duplicate or bulk orders
Incorrect customer information
Violation of these Terms & Conditions

If payment has already been received for a cancelled order, the eligible amount will be refunded as per the Refund Policy.

5. Delivery

Delivery timelines are estimated and may vary depending on location, courier operations, product availability, weather conditions, government restrictions, or other unforeseen circumstances.
Customers are responsible for providing the correct delivery address, PIN code, mobile number, and recipient details.
Omnity Center shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

6. Return and Refund Policy

Eligible Returns

Customers may request a return within 24 hours of successful delivery if:

The wrong product was delivered.
The product is defective or damaged.
The product is incomplete or has missing items.
The product received is different from the product ordered.

Return Conditions

Returned products must:

Be unused and unworn.
Be in their original packaging.
Include all accessories, manuals, tags, and invoices.
Not show signs of misuse or physical damage caused after delivery.
Non-Returnable Items

The following products are generally not eligible for return or refund unless they are received in a damaged, defective, expired, or incorrect condition:
Used or opened products.
Customized or personalized products.
Products damaged after delivery due to customer misuse or negligence.
Cosmetics, beauty products, skincare products, perfumes, personal care items, and hygiene products that have been opened, used, or have broken safety seals.
Innerwear, socks, and other intimate wear due to hygiene reasons.
Food, beverages, medicines, health supplements, and other consumable products.
Gift cards, digital products, downloadable content, and software licenses.
Products specifically marked as “Non-Returnable” on the product page.

Refund Process

Every return request is subject to inspection and approval.
Once approved, refunds will be processed to the original payment method.
Refunds generally take 5 to 7 working days after approval, depending on the payment provider or bank.
Shipping charges are non-refundable unless the return is due to an incorrect, defective, or damaged product supplied by the seller.

7. Customer Responsibilities

Customers agree to:

Provide accurate account and delivery information.

Keep login credentials confidential.

Accept delivery at the specified address.

Inspect the package before accepting delivery whenever possible.

Report damaged or incorrect products within the specified return period.

8. Seller Responsibility

Products sold through Omnity Center may be offered by independent sellers.

Each seller is responsible for:

Product quality
Product authenticity
Product descriptions
Warranty (where applicable)
Packaging
Timely dispatch

Omnity Center acts as an online marketplace facilitating transactions between buyers and sellers.

9. Intellectual Property

All content on Omnity Center, including logos, trademarks, images, graphics, text, software, and website design, is the property of Omnity Center or its respective owners and may not be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

Omnity Center shall not be liable for any indirect, incidental, special, or consequential damages arising from:

Delivery delays
Courier partner issues
Natural disasters
Government restrictions
Technical interruptions
Website downtime
Seller-related disputes beyond our reasonable control

11. Fraud Prevention

Omnity Center reserves the right to suspend or permanently block any customer account involved in:

Fake or fraudulent orders
Repeated return abuse
Payment fraud
Misuse of promotional offers
False claims or illegal activities

Appropriate legal action may also be initiated where required.

12. Privacy

Customer information is collected and processed in accordance with our Privacy Policy. By using Omnity Center, you consent to the collection and use of your information for order processing, customer support, and service improvement.

13. Changes to Terms

Omnity Center reserves the right to modify these Terms & Conditions at any time. Updated versions will be published on this page and become effective immediately upon publication.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of the platform shall be subject to the exclusive jurisdiction of the competent courts.