Cancellation Policy

Customers may request cancellation of an eligible order before the product has been dispatched.

• Submit the cancellation request as early as possible.
• Cancellation remains subject to the current processing and dispatch status.
• A cancellation request is not final until it has been successfully processed or confirmed.
• Different items within the same order may have different cancellation status.

Once a product has been dispatched or handed over for delivery, normal cancellation may no longer be possible.

Where cancellation functionality is available, customers should use the applicable order/account option or contact Omnity Center support.

• Provide the correct order number.
• Identify the product or products to be cancelled.
• Provide the registered contact information if verification is required.
• Provide a cancellation reason where requested.

If an eligible prepaid order is successfully cancelled before fulfilment, the applicable paid amount will be considered for refund.

• Refund eligibility depends on successful cancellation.
• The eligible refund will generally be processed to the original payment method where supported.
• Refund processing generally takes 5–7 working days after approval.
• Bank or payment-provider processing time may result in additional delay.

An eligible COD order may be cancelled before dispatch according to the same applicable cancellation process.

Customized or personalized products are prepared according to customer-approved requirements.

Customers should carefully verify size, text, logo, image, colour, design and other customization details before confirmation.

An independent marketplace vendor may be unable to fulfil an order in certain circumstances.

• Product becomes unavailable.
• Inventory information was incorrect.
• Product is damaged or unsuitable for dispatch.
• A material product-listing or pricing issue is identified.
• The vendor cannot fulfil the order within operational requirements.

Any eligible prepaid amount for a successfully cancelled item will be handled through the applicable refund process.

Omnity Center may cancel or restrict an order where reasonably necessary to protect the transaction or where fulfilment is not possible.

• Product or delivery service becomes unavailable.
• Payment cannot be successfully verified.
• A material pricing or listing error is identified.
• Customer delivery information is invalid or insufficient.
• Suspected fraud, abuse or unauthorized transaction is identified.

Delivery availability depends on PIN code, product, vendor location and logistics coverage.

If an order is accepted but the delivery location is subsequently confirmed as non-serviceable, the affected order or shipment may be cancelled.

An unsuccessful online payment does not normally create a confirmed paid order.

• Failed transactions may cause the order to remain unpaid or incomplete.
• Pending transactions may require payment-provider confirmation.
• If money is debited but the order is not confirmed, the Payment Policy will apply.

Cancellation before dispatch will normally avoid onward delivery. However, charges may depend on the specific order circumstances and applicable policies.

Where a shipment has already been dispatched or delivery fails because of customer action, applicable shipping, return or re-delivery conditions may apply.

Refusing a dispatched order at the doorstep is not necessarily the same as cancelling an order before dispatch.

• The shipment may be recorded as refused or failed delivery.
• COD eligibility may be affected by repeated unjustified refusals.
• Applicable shipping or return-to-origin costs may arise.

Omnity Center may review repeated cancellation activity where it appears fraudulent, abusive or harmful to marketplace operations.

• Repeated intentional COD cancellations or refusals.
• Fraudulent orders followed by cancellation.
• Misuse of discounts, promotions or marketplace benefits.
• Cancellation activity intended to disrupt sellers or delivery operations.

A cancellation request should not be treated as completed until the relevant order or product status reflects successful cancellation or confirmation is provided.

Cancellation generally applies before dispatch or fulfilment. Return procedures generally apply after an eligible product has been delivered.

• Before dispatch: Cancellation Policy may apply.
• After eligible delivery: Return & Refund Policy may apply.
• Damaged, defective or incorrect products should be reported according to the applicable Return & Refund Policy.

Omnity Center may update this Cancellation Policy as marketplace, seller, payment or logistics operations develop.

Any cancellation will remain subject to applicable law and the policy conditions relevant to the particular order.