Shipping Policy

At Omnity Center, we are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Order Processing

All orders are verified before dispatch.

Orders are generally processed within 24 to 48 hours after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next working day.

In case of any issue with your order, our support team will contact you before dispatch.

2. Delivery Timeline

Estimated delivery time depends on your location and product availability.

Katihar City: 1 to 3 Working Days

Nearby Areas: 2 to 5 Working Days

Other Serviceable Locations: 3 to 7 Working Days

Delivery timelines are estimates only and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated based on:

Delivery location

Product weight and dimensions

Number of items ordered

Delivery partner charges

The applicable shipping fee will be displayed during checkout before payment confirmation.

4. Order Tracking

Once your order is shipped, you will receive:

Order Dispatch Confirmation

Tracking Number

Courier Partner Details

Estimated Delivery Date

You can also track your order anytime from the “My Orders” section of your Omnity Center account.

5. Delivery Attempts

Our delivery partners will normally make up to three delivery attempts.

If delivery cannot be completed due to:

Customer unavailable

Incorrect or incomplete address

Incorrect mobile number

Customer refuses delivery

the order may be returned to the seller. Additional shipping charges may apply for re-dispatch.

6. Delayed Deliveries

While we make every effort to deliver your order within the estimated time, delays may occur due to circumstances beyond our control, including:

Heavy rainfall or floods

Natural disasters

Government restrictions

Public holidays

Transport disruptions

Courier partner operational delays

High order volumes during festivals or promotional events

In such situations, delivery timelines may be extended. We appreciate your patience and understanding.

7. Delivery Address

Customers are responsible for providing accurate delivery information, including:

Full Name

Complete Address

Landmark (if applicable)

Mobile Number

PIN Code

Omnity Center shall not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.

8. Serviceable Locations

Currently, Omnity Center delivers to selected serviceable locations. Delivery availability depends on your PIN Code.

Orders placed for non-serviceable locations may be cancelled and refunded, if applicable.

9. Partial Shipments

If your order contains multiple products from different sellers or warehouses, the items may be shipped separately. Separate tracking details will be provided whenever applicable.