Payment Policy

Customers may use the payment methods displayed as available during checkout.

• Credit and debit cards supported by the payment gateway.
• UPI payment options where available.
• Net Banking through supported banks.
• Cash on Delivery for eligible orders and serviceable locations.
• Other payment methods may be introduced or removed as services develop.

Online payments are subject to authorization and confirmation by the applicable bank, card network, UPI provider or payment gateway.

• Payment may be declined by the bank or payment provider.
• Incorrect payment information may cause a transaction to fail.
• Additional authentication may be required by the payment provider.
• An order may remain pending until successful payment confirmation is received.

A transaction may fail because of bank, gateway, network, authentication or technical issues.

• Check whether the payment was actually debited before trying again.
• Do not repeatedly retry the same payment while its status remains pending.
• A failed payment does not normally confirm the order.
• Customers may use another available payment method where appropriate.

In some cases, a bank may show an amount as debited while Omnity Center has not yet received successful payment confirmation.

• The payment may still be pending with the bank or payment gateway.
• The bank or gateway may automatically reverse an unsuccessful transaction.
• Customers should retain the transaction reference or payment confirmation.
• Contact support if the amount remains debited and the order is not confirmed after a reasonable processing period.

Some transactions may temporarily remain in a pending state while confirmation is received from the payment service provider.

If the same order is accidentally charged more than once, customers should contact Omnity Center support with the relevant transaction information.

• Order number.
• Transaction reference.
• Date and approximate payment time.
• Amount charged.

After verification, any confirmed excess payment will be handled through the applicable refund process.

Customers should review the total payable amount displayed before confirming an order.

• Product price.
• Applicable taxes where relevant.
• Shipping or delivery charges where applicable.
• Discounts, coupons or promotional adjustments.
• Other applicable charges clearly displayed during checkout.

Although reasonable efforts are made to display correct pricing and payment information, errors may occasionally occur.

Where a material pricing or transaction error is identified before fulfilment, Omnity Center may contact the customer and, where appropriate, cancel or correct the affected transaction.

Cash on Delivery refunds cannot normally be returned as a reversal to a card or UPI transaction because the original order was paid at delivery.

For an approved COD refund, Omnity Center may request appropriate refund information from the customer and process the refund using an available supported method.

Where an eligible prepaid order is cancelled after successful payment, the approved amount will be refunded according to the applicable Cancellation and Refund policies.

COD orders that are successfully cancelled before payment normally do not require a monetary refund because payment has not yet been collected.

Omnity Center is a multi-vendor marketplace. A single order may contain products supplied by different independent sellers.

• Products may be fulfilled separately by different sellers.
• A partial cancellation or return may apply to only part of an order.
• Refund calculations may therefore be made at product or shipment level where appropriate.
• The customer-facing payment and refund status will be handled through the applicable Omnity Center order process.

Internal settlements or payouts between Omnity Center and marketplace vendors are separate from the amount paid by the customer for an order.

Payment and order activity may be reviewed where reasonably necessary to protect customers, vendors and the marketplace.

• Suspicious or unusual transaction patterns.
• Unauthorized payment activity.
• Repeated fraudulent COD orders.
• Misuse of refunds or promotional benefits.
• False payment confirmations or manipulated transaction evidence.

Orders or accounts may be restricted where reasonably necessary for fraud prevention or security.

Customers who believe a transaction is incorrect should first contact Omnity Center support so that the order and payment records can be reviewed.

• Keep the order number and transaction reference available.
• Provide accurate information regarding the disputed transaction.
• Do not submit intentionally false or duplicate payment disputes.

Payment gateways, banks, card networks, UPI providers and other financial service providers operate their own systems.

Their processing availability, authentication requirements, security controls and transaction timelines may also be subject to their own applicable terms and policies.